What to say when they say “I’m not sure who to turn to”

When someone confides in you that they’re struggling to cope and don’t know who to turn to, it can be a heavy responsibility to bear. However, with the right approach, you can help them feel heard, validated, and empowered to take the next step towards seeking help.

The first step is to acknowledge their feelings and show empathy. This can be as simple as saying:

I can imagine how overwhelming this must feel for you. I’m so sorry you’re going through this.


That takes a lot of courage to admit. I’m here for you, and I want to support you in any way I can.

By doing so, you’re creating a safe space for them to open up and share their concerns without fear of judgment.

Next, it’s essential to ask open-ended questions that encourage them to share more about their feelings and thoughts. This can help you better understand their situation and provide more targeted support. Try asking:

What’s been the most challenging part of this experience for you?


How have you been coping with these feelings so far?

As the conversation progresses, it’s crucial to avoid giving unsolicited advice or trying to fix the problem immediately. Instead, focus on active listening and validating their emotions. You can say:

I can see why you’d feel that way. That sounds incredibly tough.


I’m so proud of you for recognizing you need help. That’s the first step towards getting better.

When the time is right, you can gently guide the conversation towards seeking professional help or next steps. You might say:

Have you considered talking to a therapist or counselor about this? They could offer you some valuable guidance and support.


Would you like me to help you research some local resources or support groups that might be able to help?

It’s also essential to remind them that they’re not alone and that you’re committed to supporting them throughout this journey. You can say:

I’m in this with you, and I’ll support you every step of the way.


You don’t have to face this alone. I’ll be here to listen and help whenever you need it.

Here are some additional example sentences to help you navigate the conversation:

I’m so grateful you felt comfortable enough to talk to me about this. I’m here to listen.

Remember, it’s okay to not have all the answers right now. We can figure this out together.

Your mental health is just as important as your physical health. Let’s prioritize getting you the help you need.

I know it’s hard to take that first step, but I believe in you. You got this.

What do you think would make you feel most supported right now? Is there something specific I can do to help?

Remember, you’re strong for recognizing your limits and asking for help. That takes a lot of courage.

I know this isn’t easy to talk about, but I’m here to listen and support you, not to judge.

Let’s take things one step at a time. What’s the smallest step we can take together to start moving forward?

You’re doing the best you can, and that’s something to be proud of. Don’t be too hard on yourself, okay?

I care about you deeply, and I want to support you in any way I can. You’re not alone in this.

In conclusion, when someone confides in you that they’re struggling and don’t know who to turn to, it’s essential to approach the conversation with empathy, active listening, and a non-judgmental attitude. By doing so, you can help them feel heard, validated, and empowered to take the next step towards seeking help. Remember, you don’t have to have all the answers – sometimes, simply being present and supportive can make all the difference.

Be kind ❤

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