Step 1 – Give your friend space to vent
When a friend blurts out “I’ve been ripped off online,” the first thing to do is let them speak without interruption. People often need to release frustration before they can think clearly.

I’m sorry you had to go through that.

That sounds awful, tell me more.

After a few minutes of listening, you can start to shift the conversation toward solutions.

Step 2 – Validate feelings
Acknowledge the disappointment. Validation does not mean you agree with every detail; it simply shows you understand the impact.

I can see why you feel upset.

Your anger makes total sense after what happened.

A simple nod or “I get why you’re angry” can lower defensive walls.

Step 3 – Ask gentle clarifying questions
Gather enough information to offer helpful advice. Keep questions open‑ended and avoid sounding like an interrogation.

What site did the purchase happen on?

How did the seller respond when you reached out?

These prompts keep the talk flowing and give you the facts you need.

Step 4 – Offer practical next steps

• Contact the payment provider. Most banks have fraud departments that can freeze the transaction.
• File a report with the platform’s support team. Include screenshots and order numbers.
• Report the scam to a consumer protection agency.

I suggest you call your bank right away.

You might want to screenshot the conversation for evidence.

Consider filing a complaint with the online marketplace.

Step 5 – Share personal experience (optional)
If you have dealt with a similar scam, a brief story can show you’re not just giving theory.

I once lost money on a fake ticket site, contacting the credit card company stopped the charge.

Your anecdote should stay short; the focus remains on the friend’s needs.

Step 6 – Encourage preventive habits

• Check reviews before buying.
• Use two‑factor authentication on accounts.
• Keep software updated.

Always read recent reviews before clicking Buy.

Set up two‑factor authentication on your email.

Step 7 – Provide emotional support
Remind your friend that a mistake does not define them.

You are not careless, scams target anyone.

This experience can make you smarter about online deals.

A reassuring tone helps restore confidence.

Step 8 – Follow up later
A quick text after a day or two shows you care beyond the immediate crisis.

Did the bank freeze the charge?

Let me know if you need help writing the complaint.

Following up keeps the friendship strong and shows you are reliable.

Sample responses you can copy

I feel bad you went through this.

Tell me exactly what happened so I can help.

Let’s call the bank together this afternoon.

You deserve a refund, let’s push for it.

I’ll look up the consumer agency contact for you.

Don’t blame yourself, these scams are designed to fool people.

We can block the seller’s email to stop more messages.

If you need a template for the complaint, I have one.

Next time try using a payment method with buyer protection.

I’m here if you need to vent again later.

Your story could warn others, consider sharing it publicly.

I’ll check if there are any alerts about that website.

You might want to change passwords after this incident.

Let’s make a checklist for safe online shopping.

I know it feels overwhelming, take one step at a time.

If the seller replies, keep the tone calm and factual.

Remember, many people have been fooled, you are not alone.

I’ll help you draft the email to customer support.

Take a break from browsing for a while, give yourself space.

Consider using a prepaid card for future purchases.

Closing thought
Helping a friend who feels ripped off online is about listening, validating, and guiding toward concrete actions. By offering both emotional reassurance and clear steps, you turn a painful moment into a chance for growth and stronger trust between you.

Be kind ❤